Customer Service Representative

After having an excellent meal with excellent service, the credit card machine would not process his credit card that likely accrued flyer miles or something of that nature. The card was not working and typically another card would be presented as default. This particular individual was a stout seventy year old man that immediately took stance as a stubborn mule. “I do not accept “It does not work” make it work” and he stood there with a smug smirk on his face. How quickly he went from happy go lucky to jerky-ass az-ole who was going to exert his dominion in one way or another over the operator- who does not control internal computer functioning. What if it did not work? Regardless, this individual decided that he was gonna be an az-ole and exert his power in regards to the outcome of credit card acceptance and displace its configurations and process onto individuals that are human. As a compliant customer service representative, I allowed the manager to handle the irate individual. Some people!
I know that holiday times are stressful, but the customer service rep gets the butt-end a lot of the time. I have had people treat me like an individual, and I’ve had some treat me like I’m a servant. A silent servant is not blamed. This is not true. I speak if there is no benefit to keeping my silence. I’m trying to keep a living while keeping out of an office. I am not lower class, I happen to be serving you your meal here, but I am not a servant.
As we go from restaurant to retail store this holiday season, let us not be azz-oles to customer service reps that are trying to pay the bills. Likely it may be a fifty/50 shot they are over the attitudes of customers. Individuals know the golden rule, and they can displace as well.